Mates is all-in-one solutions designed for ski schools and rental shops.
Mates connects your ski school branch offices and individual selling points. This software allows you to sell and book courses from multiple selling points at once. It simplifies communication between the office and the instructors and quickens check-in of your clients. Last but not least, it serves as a watchdog: prevents your staff from making mistakes, thus making team performance flawless and more efficient. It supports and optimizes the complex workflow in a ski school.
Mates software automates routine tasks – calculates wages, revenues, course statistics. It remembers everything about all of your clients and instructors and also helps you introduce a loyalty program for your clients. It enables to sell courses, sports equipment, and other products on one receipt.
Mates automatically sends your clients an e-mail with all the details of the order and instructors their courses scheduling. Mates alerts you to short supply in your product inventory and works as a cash register at the same time.
Plan private and group lessons with a clear and intuitive planning chart. You will be able to sell lessons within a few seconds and make a reservation three months in advance. So you can quickly ensure lessons for your ski school clients without unnecessary mishaps.
Share information on the current instructor workload across all branches of the school. Sell learning effectively and expand your sales opportunities by engaging new outlets and on-line bookings.
Send instructors e-mails and text messages with information about the lessons, or to clients with a recapitulation of orders. Make a one-click calculation of instructor wage payments. Mates will provide key communication between the ski school office and individual instructors for you. With Mates, you get remote supervision of the operation of the ski school and a high level of mobility.
Mates automates routine tasks, helps to distribute work tasks among more people, enables to postpone less important tasks.
Mates connects branch offices of your ski school, enables to sell and book courses from more selling points at once, without mistakes.
Mates quickens clients' check-in; returning clients are already in the Mates database so that the new order is simplified. Receipts are not filled in again, just printed.
Mates prevents the staff from making mistakes. No order is lost; clients always have their instructor.
Mates allows you to merge your ski schools lecture orders, sports equipment rentals, service, and goods sale.
Expand and increase your business! Get new clients by selling your service on-line and disburden the office by on-line orders.
You will gain a tool for effective and personalized communication between the ski school's office and its instructors. Through a web application, the instructors look at their lessons' schedule, report their availability, and review their wage payments. And it does not burden the office at all. On the contrary, it will lighten its load considerably! Provide your team with top-notch facilities..
Instructors will immediately see all their lessons in the system a day ahead and five days back. For each lesson, they will see in detail when the training will take place, where the meeting point is, who the client is, how advanced the client is and whether it is skiing, snowboarding, or a kid's school.
Instructors enter information about their availability. The ski school's office does not have to call up individual instructors, again saving time. You will have the instructor availability in one overview table.
Instructors can see their wage payments. So, they have an overview and control over what their remuneration will be. They thus control the running of the school office, and office workers are also not unnecessarily burdened on their account.
A well-built client database of contacts is a valuable resource for further marketing activities as well as smooth day-to-day operations. Mates will help you with that.
Mates will allow you to store basic identification data about clients, contacts, but also a document number, age, or nationality.
Searching among existing clients is quick and easy. Mates searches by name, surname, phone number, and customer identification number.
For each client, you will see the history of their orders, their overall credit, what kind of lessons he/she has completed and what he/she has borrowed in the rental shop, including, for example, shoe size.
Build a loyalty program for your clients and motivate them to increase their loyalty. Recognize those who come back to you and pamper them.
With each closed order, Mates calculates the client's creditworthiness - how much he/she has spent and how many orders were realized.
Mates can categorize clients into groups that you can use when segmenting your customer base. You can either assign the client groups manually or let Mates do this on the basis of the rules you specify, based on the number and value of the orders made.
Based on the creditworthiness of the client and his/her discount group, Mates automatically applies pre-set discounts. For example, a client who spends at least 10,000 CZK gets a 5% discount at the rental shop and 7% at the ski school. VIP clients who spend over 100 thousand crowns receive a 15% discount on everything.
Speed up the client check-in process, get their contact details, and have them agree to the general terms and conditions. Everything simply through an application in the colors and graphics of your school.
Mates offers a web application for the independent registration of clients: a so-called check-in terminal. This can be started, for example, on a tablet or PC in the premises where clients are waiting for check-in. While clients are waiting in the queue, they enter their name, surname, and basic contact information. By the time the client's turn comes, his/her contacts will already be available in Mates. This will speed up client clearance at the branch, and you will have complete and accurate contact and identification information about your clients.
We will set up the check-in terminal in your school graphics. The first contact with your school simply has to make a positive impression.
At the same time, by entering their contact information, the client will also demonstrably (and traceably) agree with the general terms and conditions. This step covers your back not only from the perspective of the forthcoming GDPR legislation.
Each user has a unique login and password. Besides, it is possible to set the level of authorization in Mates for each user, concerning which agendas they can work with and which ones they can't.
All communication between you and Mates is encrypted with digital certificates that are used, for example, in accessing Internet banking.
Data is backed up several times a day. In case of an unexpected, major accident, the data will be available in the backup datacenter tens of kilometers away.
Mates runs in the best data center, which is widely available. Servers, databases, and other system components run on the Amazon Web Services infrastructure.
All safely in a cloud environment. Immediate synchronization. No data on local computers. All you need is a web browser and Internet access.
Mates runs in a cloud environment. There is no need to install anything complex, but the main thing is that it's not necessary to buy a corporate server and look after it. It is often necessary to hire an IT person to manage the server itself. With Mates, there's no need for this.
To run Mates, you only need a web browser and Internet access, which gives you great mobility and flexibility. Work in the office during the day, check out the latest changes from home in the evenings, and when you're on the road, you'll learn what's going on in your school over your mobile phone or tablet.
All changes are instantly stored on the central servers and projected to other colleagues who work with Mates. That means they can share orders, the chart with the plan of lessons or new clients, whether they are in one office or on opposite ends of the premises.
Mates will give you a complete insight into what's happening at your ski school, even if you're not physically there.
Mates is not just software. Mates is offered as a complex service. We have been providing our services to ski schools and sports equipment rental shops since 2002, and we know our way around the progressive changes and popular trends, which allows us to develop towards new challenges.
With using Mates, you will also have consultations at your disposal, technical and staff support.
We had experienced a lot of mishaps with unreliable providers, and we are more than happy to offer you a network of time-proven dependable suppliers of specialized HW, such as ID card reads, barcode readers or label and ticket printers.
From the initial consultation and methodical implementation suggestions and your team training to answering continuous queries or dealing with non-standard situations, you can rely on Mates's technical and user support.
Before launching Mates in your school, we train the office staff. The training will take place directly at your school office.
When a new member comes to the team, or someone forgets how to work with Mates's agenda, a set of instruction manuals and training materials are always available.
Mates support responds to queries on all topics: from consultations and methodical advice to technical issues, for example, when a printer is acting up.
You will have VIP support over the phone for free for the first two months with Mates.
Let’s arrange a meeting. We will visit you and show you everything about Mates in full detail, discuss the specifics of your operation, and demonstrate proven implementations of the service on illustrative case studies. That’s the most effective way to make a solid opinion on the Mates software.